CUE unit not functioning correctly? You're not alone. Many Cadillac CUE radios have touchscreen problems - it's a common issue. At ISS, we have developed a CUE radio replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units.

• Warranty Available
• Genuine Cadillac CUE Replacement
• OEM Factory Replacement
• Programmed for your existing features

When you order, we use your VIN to make sure you have all the features and capabilities that came with your unit.

Details

Factory Cadillac CUE Replacement

Looking to add Apple or Android? - Click to see our SmartPhone CUE Package

High Quality - ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

Warranty - We are confident in our parts. Replace your CUE Touchscreen Radio and get rid of the cloudy, ugly touchscreen on your current unit.

Common problems we fix and improve:

• CUE Touchscreen Radio is yellow
• Screen is cloudy
• Cuescreen is cracked
• Blacked-out cracked screen
• Or non-functional touchscreens

Also, each Cadillac CUE radio is matched using your VIN so you have the exact same features and capabilities.

When your replacement CUE radio arrives, installation is easy. All you need are basic hand tools - you can see just how easy the process is by watching our install video.

Best of all, our replacement CUE systems cost far less than a replacement from your local Cadillac dealership.

Why Buy A Replacement CUE Radio from ISS?

• Top-quality parts that meet/exceed Cadillac’s specifications.
• Each replacement is pre-programmed using your VIN; When you order you receive exactly the right configuration with all the features you expect.
• We ship replacements fast! Many orders are processed and shipped on the same day.
• Free return shipping for your old CUE screen, and once you send your old unit in you get a warranty!

About CUE Touchscreen Radios

Available on most 2013 - 2017 Cadillac models, the CUE Touchscreen Radio Infotainment/Nav system was available on the ATS, SRX, XTS, CTS, ELR, and Escalade.

While the CUE radio received positive reviews from new car reviewers, it has been a sore spot for Cadillac owners. Many Cadillac vehicle owners report yellow or cloudy touchscreens on their CUE, the cause of which is delamination of the touchscreen itself. There have also been reports of non-functional units that seem to "brick" somewhat randomly.

At ISS, we have developed a replacement unit that addresses all the common issues with factory CUE radios.

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a unit that meets or exceeds OEM standards, and we stand behind our product with a warranty. To activate your warranty, you simply need to ship us your old Cadillac CUE screen after you install the unit we send you (we provide you with a free shipping label to make the process as easy as possible).

How It Works

Cadillac Cue Radio Replacement Process:

1. Submit your VIN to order your CUE Radio online.
2. We'll program your replacement CUE radio using your VIN, and then priority ship it to you. Many times, we're able to program and ship your replacement the same day you order.
3. When your replacement CUE arrives, watch our install video to remove and replace your CUE radio. The installation process is very easy - most people are able to do the whole process in 20 minutes.
4. Don't throw your old CUE radio away! When you ship your old CUE radio to us using the provided free return shipping label, we'll warranty the unit we sent you!

This unit covers:

Fitment & Part Numbers

This fits

• ATS (2013 - 2017)
• CTS (2014 - 2017)
• ELR (2014 - 2016)
• Escalade (2015 - 2017)
• SRX (2013 - 2016)
• XTS (2013 - 2017)

FAQ

2017 Cadillac CTS CUE Radio Replacement

Removing and Replacing the Cadillac CUE is a simple process. We highly recommend that you use a trim pry tool and basic tools.

1. Remove the trim with the pry tool and be sure to unscrew the bolts.

2. Using a trim pry tool, gently pop out the CUE radio system. Disconnect the wiring harness and antenna cable from the back of the unit.

3. Connect these cables to your new CUE unit, then slide them into place.

4. Reinstall the Cadillac CUE unit by reconnecting the cables.

5. Turn on your Cadillac CTS to ensure it is working properly. You should have a fully functioning CUE radio system now!

Follow these steps carefully and you'll be able to successfully replace your Cadillac CTS CUE radio system. If you have any questions or need assistance, don't hesitate to contact a professional for help.

Where can I buy the factory 2017 Cadillac CTS radio replacement?

ISS Automotive has developed a replacement unit that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

For more details contact us at 1-800-755-5980 or email us at [email protected].

How do I know my cue screen is going bad?

If you notice any of the following symptoms, it could be a sign that your cue screen is starting to fail: flickering or dimming display, lines on the screen, unresponsive touch input or ghosting, or erratic behavior from the hardware buttons. It's best to contact a tech support specialist who can diagnose and repair the issue before it gets worse.

They can help you identify the problem and provide a solution, such as replacing the screen or fixing any loose wiring. If the issue cannot be repaired, they may recommend replacing your cue system altogether. This can be done professionally or by purchasing a new factory unit.

Before making this decision, however, it's important to understand the cost of replacement parts and labor, as well as the amount of time it could take to complete the repair. It's also important to consider how much money you would save in the long run by replacing the screen rather than repairing it.

Ultimately, a master technician can provide you with all the information you need to make an informed decision. If you do decide to replace your cue screen, be sure to check the compatibility of the new model with your vehicle and follow all installation instructions. This will ensure that the whole process is successful and you are left with great service at a reasonable price.

Finally, remember to always keep in mind that direct sunlight or extreme temperature changes can cause damage to your touchscreen display. With proper care and attention, you can help protect your cue system from common issues such as these.

Furthermore, if you ever encounter any problems with your touch screen or proximity sensors, don't hesitate to contact a professional for assistance. They can diagnose and repair the issue quickly and efficiently, saving you time and money in the long run.

How to replace the factory screen?

Replacing the factory screen can be a time-consuming and daunting task. However, if you have the right tools and follow a few steps it can be done quite easily.

First, obtain a suitable replacement display for your device. You can often find compatible screens online or through local stores that specialize in electronics parts. Make sure you pick a display that is compatible with your device and offers the same resolution and size as the original screen.

Next, you need to open up the device to get access to the factory screen. Depending on the model of your device this may involve using special tools such as a pry tool or screwdriver. Once you have opened up the device, disconnect the power source and remove the screen from its housing.

Now that you have removed the original display, you can install the replacement screen. Start by connecting the new display to the mainboard of your device. Then, carefully attach any connectors or cables that may be required for proper operation. When everything is connected properly, you can reassemble the device and test out the new display.

If all goes well, your device should now be working with its brand-new screen. Be sure to keep any screws or tools that you used during installation in case you need to remove the replacement screen at a later stage. With a little bit of patience and the right tools, replacing the old screen can be an easy task.

Is it easy to replace the cue system?

Yes, replacing the cue system is relatively easy. However, it is important to have a technician do the job as incorrect installation may damage parts and void warranties. Before beginning, make sure all trim pieces are removed correctly and that you fully understand the whole process including all wiring instructions for your specific car model. The tech should be prepared with a new screen, a ribbon cable, and a touch screen display before beginning. They should also have all necessary parts such as screws and connectors ready to install the replacement cue system. Finally, they should test out the new system with all its functions to confirm everything is working properly before completing the installation.

Is there a Cadillac CUE screen protector that I can buy?

Yes, there are several Cadillac CUE screen protectors available to purchase. These vary from standard plastic film protectors to tempered glass protectors that offer maximum protection for your CUE system. Additionally, you can also buy full body wraps that cover the trim pieces around the edges of the unit and provide additional protection against scratches and other damages. You can find a variety of screen protectors for Cadillac CUE systems online, as well as in certain automotive stores. Be sure to double-check that the product is compatible with your specific model of vehicle before purchasing.

How do you remove the cue module?

To remove the cue module, first shut off your power switch and disconnect all cables connected to the unit. Then unscrew the four screws that secure the module in place. Gently lift out the module from its housing and set it aside. Now you can unplug any cables still attached to the module and dispose of them properly. Finally, you can replace the four screws and reconnect all cables to your power switch. Your cue module has now been removed.

If you are unsure how to properly remove the module, it is recommended that you consult a professional technician or manufacturer’s manual for guidance. This will help ensure that you do not damage any of your equipment during the removal process.

If you have any remaining questions, please do not hesitate to contact the manufacturer with your product-specific inquiries.

Is there an install video guide for the Cadillac CUE?

Yes, there are several online video guides available for installing the Cadillac CUE. These videos provide step-by-step instructions on how to properly install the unit and can help ensure you get the best performance from your system. Additionally, many of these tutorials include helpful tips that allow you to quickly diagnose any issues that may arise during the installation process. You can find these video guides by searching online for Cadillac CUE install videos.

It is important to note that while these videos can be very helpful in learning how to correctly install the unit, they are not a substitute for consulting with a professional technician or reading through your vehicle’s product manual. If you are unsure about any of the instructions or have questions, it is best to contact the manufacturer for guidance. Good luck with your installation!